Diagnostic code: smtp;550 This message contains malware

What is PUA.Pdf.Trojan.EmbeddedJS-1 and PUA.Pdf.Trojan.EmbeddedJavaScript-1?

According to ClamAV,  this is a "PUA" Potentially Unwanted Application detection and not really a false positive -- clam has correctly identified a .pdf file containing javascript.

The ClamAV team response in the past is they won't remove PUA signatures that are working as intended. Although PUA detection is optional however, is currently set to ON by us to protect our user from receiving potential harmful attachment.

The reason the PDF been blocked by ClamAV in our MX server was due to it containing javascript.

Currently, you have 2 options to solve this PDF issues:-

  • Option 1: advise the sender to password protect the PDF file to avoid it to be scanned by the ClamAV.
  • Option 2: bypass all the incoming email at our MX server and directly send to your mail server and let the local SpamAssassin scan your incoming email.

Option 2 required our assistance and please don't hesitate to contact our support for this purpose.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Forward An Email Message As An Attachment In Outlook

Microsoft Outlook’s Forward as Attachment feature can help us forward a single email message as...

Setting Up Your Email Account With the iPhone

Setting up your emails is hassle-free with the iPhone. Here’s how you can get the settings done...

Setting up email account on Mac iMail

Configure email accounts in your Mac OS iMail App.1. Open up iMail and at the top left of the...

Setting Up Your Email Account With Microsoft Outlook 2013

Adding your email account with Microsoft Outlook 2013 is a one-time event---add once and you're...

Setting up email account on Android

To Set up Email on Your Android-based Device1. Open your device's email application.2. If you...

Powered by WHMCompleteSolution